Frequently Asked Questions
Everything you need to know about your Official Charms experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What materials are your charms made from?
All Official Charms are crafted from high-quality 925 sterling silver, 14k gold plating, and premium grade cubic zirconia to ensure lasting shine and durability.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original packaging and unworn condition to qualify for a full refund or exchange.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do your charms fit all bracelet brands?
Our charms are designed with a universal 4.5mm hole diameter, making them compatible with most major charm bracelet brands including Pandora and Chamilia.
How should I care for my jewelry?
To maintain the brilliance of your charms, avoid contact with harsh chemicals, perfumes, and water. Clean gently with a soft microfiber cloth after use.